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The role of the Student Ombudsperson is to defend and protect the rights and legitimate interests of all students at the European University in the various aspects of their academic experience.
The Student Ombudsperson is an independent figure in accordance with the Statutes of the European University and has complete autonomy in relation to the other bodies of the European University. The Student Ombudsperson may request information and collaboration from the different departments of the University. Suggestions and proposals for change by the Student Ombudsperson are intended to improve the quality of the student experience at the European University.
The Student Ombudsperson acts according to the following principles:
Impartiality
Objectivity
Celerity
Rigour
Empathy
Sara Rodrigues de Sousa
In 2010, Sara Rodrigues de Sousa received her PhD in Literature and Culture Studies, specialising in Comparative Studies, from the University of Lisbon. It is also at this institution, more specifically at the Centre for Comparative Studies, that Sara Rodrigues de Sousa carries out her research work, the main topics of which include Iberian Studies, Song Studies, Rhetoric and Literary Heritage, as it relates to Tourism.
At the Universidade Europeia, in addition to teaching various courses, Sara Rodrigues de Sousa has also held other management positions, such as coordinating the Language Laboratory and co-coordinating the Hotel Management programme, and has also taken part in the university's Scientific and Pedagogical Councils.
As Student Ombudsman, Sara Rodrigues de Sousa is a member of the Portuguese Network of Ombudsmen and the European Network of Higher Education Ombudsmen, whose meetings she has attended since 2022, when she began her role.
In general, and within the foreseen deadlines, the Student Ombudsperson should be contacted once other competent bodies of the European University have been consulted.
Contact with the Ombudsperson (including requests for appointments) may be established by e-mail to provedordoestudante@universidadeeuropeia.pt or through this form.